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Policy Management as a Service

Setting The Standard In IT Policy Excellence

The first step towards creating a secure computing environment is to develop IT policies and procedures that document the management and control of digital information.

To be successful, information systems security policies must be written using easy to understand language so that all parties understand the requirements and their obligations associated with the use of company information.

Business people reviewing IT Policies on a computer
Staff working together in a IT Policy workshop

Five Common Challenges

  • No one in-house has the subject matter expertise or experience in writing IT Policies
  • Existing policies are seldom reviewed to keep them up to date with changes in business and technology usage requirements
  • Writing and maintaining policy content in-house or on a bespoke basis is laborious and expensive
  • Stakeholder and user engagement requires a lot of management and effort
  • Monitoring and measuring user engagement with the content is difficult

Policy Management as a Service

Protocol Policy Systems have developed a generic set of IT security policies, which are then uniquely tailored to align with your organisation’s practices.

Policy Management as a Service is a cloud-based subscription solution available in 3 versions – Lite, Essentials and Premium. The service allows an organisation to deliver up to date IT policies in under 5 weeks, eliminating the overhead of creating and maintaining those policies in-house.

All the hard work of gaining expert knowledge, developing, and maintaining policies to keep them current and mapped to standards such as ISO, PCI-DSS, and the ASD Essential Eight is taken care of by our experts on behalf of our customers.

Once in place, the policy management software makes the process of engaging and monitoring stakeholder and user interaction with the content both easy and visible.

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What Does Policy Management as a Service Do?

  • Helps protect the assets of a business
  • Provides an organisation’s IT security framework
  • Provides a uniform level of control and guidelines for management
  • Communicates security messages and training in a format that is easily available and understood
  • Advises team members about their responsibilities to the policies
  • Endorses the commitment of the CEO and senior management to protect valuable information assets and improve security posture

How The Policies Are Organised

Policy Management as a Service includes 25 comprehensive policies covering key aspects of information system usage. All policies are written in plain English, with drop down explanations and links to relevant standards. The policies are set out by category for User, Manager, or Technical team members, which allows easy access to the policies that specifically relate to them.

The service also supports additional governance policy content, customers manage these documents in their unique instance of PMaaS and make use of many of its features and functions.

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Managers having a meeting discussing standards and compliance for IT Policies

Compliance With Standards

Organisations adopt standards to help them optimise their business operations, manage risk, or comply with regulatory requirements. As an example, ISO 27002 is the code of practice for information security in many countries including Australia, New Zealand and the U.K. It sets the criteria for achieving best practice security management. Because all of the policy statements in Policy Management as a Service are mapped to international standards and best practice guidance, it provides evidence that security is being taken seriously by management, and stakeholders can have confidence that the organisation is acting responsibly.

User Engagement

Policy Management as a Service has been designed to address many of the shortcomings of in-house bespoke policy initiatives which may not address stakeholder and user engagement considerations. Examples of options the service provides include:

  • SAML integration with Azure AD or ADFS for single sign on
  • Stakeholder input regarding policy wording in the system throughout the initial delivery phase
  • Present enrolled users with specific content from the overall policy framework to review
  • Invite third parties that are required to work with your systems and data to create a login and view the policy content
  • Review and accept policies onscreen – time efficient with no paperwork required
  • Create quizzes based on your custom Acceptable Use Policy to test user comprehension
  • Generate user interaction reports
  • Get further detailed visibility through Insite Compliance reporting
  • Help users to develop and improve their understanding of the need for good security behaviours with our security awareness videos, topic index, glossary of terms and Top Tips page
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Keeping Up To Date

Under the Policy Management as a Service subscription plan all policy content is automatically kept up to date by us, as are the standards, mappings, and supporting material. Our subject matter experts are also available to adapt policies for customers as their business requirements change.

Read our case studies.

Read testimonials from our customers.

Frequently Asked Questions

If you’re thinking about Policy Management as a Service (PMaaS), you may have a few questions about how it works and what it can do for your organisation. Here are some of the questions we hear most often, with clear answers to help you understand the service.

What is Policy Management as a Service (PMaaS)?

Policy Management as a Service (PMaaS) is a cloud-based solution that makes the development, delivery and management of IT policies fast, easy, and efficient. It provides a suite of plain-English IT security policies, tailored to your organisation and maintained by policy experts as standards and best practices evolve. This removes the burden from in-house IT and GRC teams, promotes stronger security behaviour, and ensures policies remain current and relevant.

Why are IT policies important?

IT policies, or cyber security policies, are essential for protecting an organisation’s technology, data, and systems. They set clear rules for technology use, protect sensitive information, and reduce the risk of cyber threats and data breaches. Strong IT policies promote consistent cyber security practices among staff, support compliance with regulations and industry standards, and provide a framework for managing information security risks. Without them, organisations face increased security risks, operational disruption, and potential legal or reputational damage.

What’s included in the PMaaS subscription?

You’ll receive a branded suite of policies that are customised to your business requirements. The policies are written in plain English with explanation boxes for clarity. Additional features include:

  • Mapped to recognised standards: examples being - ISO/IEC 27002, ISO/IEC 27017, PCI DSS, ASD Essential Eight
  • User engagement tools: Online policy acceptances, policy review reminders, stakeholder mode
  • User management: Usage reporting, enrolment for contractors and new-hires, user compliance tracking
  • Content management: Policy review dates, policy visibility settings, DOCx export, online change requests
  • Awareness resources: Quizzes, videos, security tips, glossary, topic index
What types of IT policies are included?

Our library delivers content suitable for the general user population, Managers or Team Leaders, and Technical staff. The policy topics covered include acceptable use, access control, incident response, cloud security, mobile device usage, and remote access, to name a few. All policies can be customised to suit our clients business requirements.

What standards are your policies aligned with?

Our policies are mapped or aligned to international standards and frameworks, including:

  • ISO 27002, ISO 27017, ISO 22313, ISO 29151
  • ISO 27001
  • ASD Essential Eight
  • PCI DSS
How do you ensure our policies stay up to date?

We continuously monitor changes to standards, regulations, and best practices. When something changes, we notify you of the details and provide options to apply revisions to your policy content. Ongoing we provide support to review and approve changes you wish to make to your policies as your business requirements change. This ensures your policy framework is always aligned with current cyber security best practices and compliance requirements without you having to track every change yourself.

How does PMaaS improve staff understanding and compliance?

Policies are written in plain English with explanation boxes to break down complex terms into everyday language. The software also includes a Glossary of Terms, Topic Index, quizzes, and awareness videos to improve comprehension. Engagement tools such as on-screen acknowledgement, reminders, and personalised dashboards help ensure employees not only read policies but also follow them in practice.

How quickly can we get our policies in place?

Organisations are typically up and running within 5 weeks – significantly faster than the 12–24 months often needed to write and implement policies in-house.

Demonstration Videos

IT Policy Challenges

Cartoon woman presenting a video - The challenges of developing, delivering, and maintaining IT policies

This video highlights the common challenges of developing, delivering, and maintaining IT Policies.

PMaaS in-depth

Cartoon woman presenting a video - Policy Management as a service Indepth

This video steps through the key aspects of the Policy Management as a Service offering.

Driving User Engagement

Cartoon woman presenting a video - Driving User Engagement with Policy Management as a Service

This video demonstrates how the Policy Management as a Service offering can help drive user engegement.

PMaaS Lite

Demonstration video of the IT Policy Lite Service

This video steps through the key aspects of the IT Policy System (Lite)

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