Case Studies

Meeting And Beating Customer Expectations

Meeting and beating customer expectations is key to building long term relationships and trusted advisor status. The customer case studies below represent a small number of our current reference base. We also have a number of satisfied customers that are happy to provide a verbal reference regarding their positive engagement with Kaon Security. Details can be provided on request.


We pride ourselves on delivering effective and positive IT security improvements in all our customer engagements, and can happily provide references so you can ensure you are making the right choice when partnering with Kaon Security.

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Case Study - Maitland City Council

The ICT team had focussed on implementing good security controls using settings within appliances such as the gateway routers or user logon requirements for software, however, there was not enough policy content underpinning these good operational practices.

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Case Study - Wellington International Airport

The key driver for formalising a set of IT policies for WIAL was the constant challenge of managing an ever-changing set of cyber risks. The WIAL Board and Executive team have no tolerance for a cyber breach, so the organisation conducts regular audits and reviews of its cyber controls. Robust IT policies are regarded as a key e…

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Case Study - Ports of Auckland

Ports of Auckland has been using the Microsoft 365 suite for approximately 5 years. Outside of formal corporate audits, the Microsoft 365 suite had not had a comprehensive configuration and security audit check. The organisation wanted to get a good understanding of their risk position and lower their exposure to any security th…

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Case Study - Inner West Council

With the amalgamation back in 2016, the Council had three sets of policies which were so out of date that they were irrelevant in many regards. The lack of policies made it hard to enforce and govern ICT best practices. With that in mind, the Organisation needed to quickly deliver a solution that covers all aspects of ICT usage…

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Case Study - Broken Hill City Council

Broken Hill City Council felt a means of informing staff about IT policies through a new interface was needed to help improve the security posture throughout the organisation – particularly for longer serving staff who had completed their IT inductions some years ago and needed a refresher induction based on current best practic…

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Case Study - Horizon Energy Group

Horizon Energy Group (HEG) had been using Microsoft 365 in part since acquiring the Aquaheat business over 6 years ago. The recent migration of additional business units to Microsoft 365 was a catalyst for HEG to review its risk and exposure.

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Case Study - MidCoast Council

MidCoast Council is a newly merged regional New South Wales council, as an amalgamated Council creating significant changes to business processes and technologies, it is important MidCoast Council put in place a central set of policies and procedures.

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Case Study - Timaru District Council

TDC had a set of policies that hadn’t been updated in 15 years, were not complete, and what was in place looked outdated. After reviewing the situation, IT Manager, Justin Bagust, felt that the current paper-based policies were not accessible and the age of the policies meant that the terminology in use was not current.

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Case Study - Lockyer Valley Council

Lockyer Valley Regional Council (LVRC) has over 300 users. The typical user utilises Council’s administration network for email, access to Council’s property information, financials and document/information management systems to make informed decisions. Council didn’t have the time or resources to manage and maintain their IT Po…

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Case Study - Nillumbik Shire Council

Nillumbik Shire Council identified a need to review and update their existing IT policies and especially identify any gaps between policy and practice. The system needed to be completed within the regulatory and legislative framework specific to the Council. The aim was to ensure access for all staff, provide a system which woul…

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