Man and woman working on their devices Man and woman working on their devices Man and woman working on their devices

Case Study - Maitland City Council

Policy Management as a Service Implementation

About Maitland City Council

Maitland is built on the banks of the Hunter River. It is a key city in the Hunter Region, and is one of Australia’s oldest regional centres and fastest growing inland cities.

The local government area of Maitland City Council (MCC) covers 396km² from Woodberry in the east, to Lochinvar in the west, and from Tocal in the north, to Gillieston Heights in the south. Nearly 70,000 residents are settled in town centres, new and growing suburbs, and quiet rural areas. The residents come from a broad cross section of society, and by 2023 it is expected that about 90,000 people will call the city home.


The Council has 450 users working with a variety of applications covering office productivity and collaboration, geographic information systems, asset maintenance and IP telephony.

Their core corporate system performs all of the traditional local government services such as financials; payroll; procurement; receipting; property management; development applications and post approval certificates; contribution plans; document management; and cemetery administration. A recent external digital capacity and capability review looked at all of the Council’s line of business applications as part of the process to produce a digital transformation roadmap. The roadmap provides guidance for increasing Council’s digital maturity and challenges current thinking around service delivery. Like many organisations in the local government sector cloud and mobile technologies form an important element of the councils current and future roadmap.


The number of IT policies at MCC was quite limited, only user access; the use of email and internet services; and ICT equipment were covered, with no reference or links to standards it was acknowledged that improvement was needed.

Although the Council had policy writers within the ICT Team, time and resources along with constant change in the ICT environment always seemed to be against them.

The ICT team had focussed on implementing good security controls, however, there was not enough policy content underpinning these good operational practices.

The key drivers for MCC’s move to a more effective policy environment was to provide better governance around ICT use and security, which would also then enhance Council’s capacity to meet the requirements of the NSW Auditor General.


Kaon Security’s Policy Management as a Service offering provides a good foundation of policies that are referenced to standards applicable to MCC. The content in the Premium version is kept up to date by Kaon’s policy experts, ensuring ongoing audit and best practice alignment.

The System includes:

  • 25 key policies – for user, manager and technical roles
  • On screen policy acceptance for all users
  • User compliance reporting and activity logging
  • Third party contractor licensing
  • Ability to send policy review reminders
  • Export policies to Word for offline reference
  • Audit requirement details and compliance index
  • Process and Procedures section
  • Forms, Logs and Guidelines content


“Working with the Kaon experts during the workshop proved to be extremely valuable. It gave us a good understanding of the policies required for the organisation and a sense of comfort that our ICT systems are appropriately covered.” comments Jon Dundas - Manager Business Systems.

“After the service was implemented, our second audit was much easier with the new policies available for review by the auditors and no changes were required.’ Says Jon.


MCC plan to drive and manage user engagement with PMaaS throughout the whole organisation using the functions provided in the Premium version.

A range of reporting options provides management with visibility of user interaction with the content and will help the organisation improve the overall level of compliance to policies.

Contact Us Today

Fill in the form below or call us on +64 9 570 2233